77hub Privacy Policy

1.1 This Privacy Policy ("Policy") is issued by the operator of 77hub ("77hub," "we," "us," or "the Company") and applies to all personal data collected from users ("you," "User," or "Player") who access the 77hub platform at https://77hub.org and all associated subdomains, mobile-optimised interfaces, and related services (collectively, the "Platform").

1.2 77hub is committed to protecting the privacy and personal data of every Filipino player on the Platform. This Policy describes, in plain and transparent terms, what data we collect, why we collect it, how we use and store it, with whom we may share it, and what rights you hold as a data subject under Philippine law.

1.3 This Policy is to be read together with the 77hub Terms & Conditions available at 77hub.org/terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions, this Policy shall prevail with respect to matters of data privacy and protection.

1.4 77hub processes personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC") of the Philippines.

2.1 For the purposes of the Philippine Data Privacy Act of 2012, 77hub is the personal information controller ("PIC") responsible for the personal data collected through the Platform.

2.2 77hub has designated a Data Protection Officer ("DPO") responsible for ensuring the Company's compliance with applicable data privacy laws. Enquiries related to data privacy, requests to exercise your data subject rights, or reports of potential data breaches may be directed to the 77hub DPO via the contact details provided in Section 14 of this Policy.

3.1 77hub collects only the personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed. The categories of personal data we collect include:

3.2 Registration Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Philippine mobile number;
• Chosen username and encrypted password.

3.3 Identity Verification (KYC) Data

• Government-issued photo identification (passport, driver's licence, or Philippine National ID);
• Proof of address (utility bill, bank statement, or equivalent document dated within 90 days);
• Selfie or facial biometric image where required by KYC procedures;
• Proof of ownership of payment methods used for deposits.

3.4 Transactional Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method identifiers;
• Bet history, game activity logs, and wagering records;
• Bonus claims, wagering progress, and promotional activity records.

3.5 Technical and Device Data

• IP address and approximate geographic location derived therefrom;
• Browser type and version, operating system, and device identifiers;
• Session timestamps, login history, and access logs;
• Cookie identifiers and similar tracking technologies (see Section 8).

3.6 Communications Data

• Records of live chat, email, and other support interactions;
• Feedback, complaint, and survey responses submitted to 77hub.

4.1 77hub processes your personal data on one or more of the following legal bases as recognised under the Philippine Data Privacy Act:

4.2 Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent does not affect 77hub's ability to continue processing data on other legal bases.

5.1 General Principle. 77hub does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only in the circumstances described below, and only to the extent necessary for the specified purpose.

5.2 Authorised Third-Party Service Providers

77hub engages third-party service providers who process personal data on our behalf as personal information processors ("PIPs") under written agreements that require them to maintain appropriate data protection standards. These providers include:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard) — to facilitate deposits and withdrawals;
• KYC and identity verification providers — to fulfil age verification and anti-money laundering obligations;
• Game content providers (e.g., JILI Games, Pragmatic Play, BetterLive) — limited account and session data necessary for game delivery and fairness auditing;
• Customer support platform providers — to deliver live chat and email support services;
• Fraud detection and security service providers — to protect the Platform and its users from fraudulent activity.

5.3 Regulatory and Legal Disclosure

77hub may disclose personal data to competent Philippine government authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement agencies — where required or permitted by law, including:

• Compliance with PAGCOR licence conditions and gaming regulations;
• Reporting obligations under the Anti-Money Laundering Act (RA 9160, as amended by RA 10365);
• Response to valid judicial orders, subpoenas, or official government requests;
• Protection of the legal rights and interests of 77hub or third parties in legal proceedings.

5.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or restructuring involving 77hub, personal data held by 77hub may be transferred to the successor entity. 77hub will provide advance notice to affected users before their personal data becomes subject to a materially different privacy policy.

6.1 77hub retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law and regulatory obligations.

6.2 Upon expiry of the applicable retention period, personal data will be securely deleted, anonymised, or archived in a manner that prevents further identification of the data subject.

7.1 77hub implements and maintains appropriate technical and organisational security measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport encryption: All data transmitted between your device and the 77hub Platform is encrypted using 256-bit SSL/TLS protocols — the same standard employed by Philippine banks and major financial institutions;
• Password security: User passwords are stored in hashed and salted form; plaintext passwords are never stored or transmitted by 77hub;
• Access controls: Internal access to personal data is restricted on a need-to-know basis; all internal access events are logged and subject to periodic audit;
• Two-factor authentication: 77hub supports SMS-based 2FA for user accounts to provide an additional layer of login security;
• Regular security assessments: 77hub conducts periodic vulnerability assessments and security audits of its systems and infrastructure;
• Breach response procedures: 77hub maintains documented data breach response procedures. In the event of a breach affecting personal data, 77hub will notify affected users and the National Privacy Commission within 72 hours of becoming aware, as required under the DPA.

7.2 Despite these measures, no method of electronic transmission or storage is entirely secure. 77hub cannot guarantee absolute security of your personal data but will take all reasonable steps to protect it and respond promptly to any confirmed security incident.

8.1 77hub uses cookies and similar tracking technologies on the Platform to enable core functionality, improve user experience, and support security measures. A cookie is a small text file placed on your device by the 77hub web server when you visit the Platform.

8.2 Types of Cookies Used

• Strictly necessary cookies: Required for the Platform to function correctly, including session management and login authentication. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and game lobby view options, to provide a more personalised experience.
• Analytical cookies: Used to collect aggregated, anonymised information about how the Platform is used — such as which game categories are most visited — to help 77hub improve Platform performance and design.
• Security cookies: Used to detect fraudulent activity, protect against bot access, and maintain the integrity of the 77hub login and transaction processes.

8.2 77hub does not use third-party advertising cookies or permit advertising networks to place tracking cookies on the Platform without your explicit consent.

8.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the 77hub Platform, including logging in and placing wagers. Disabling other cookie categories will not prevent access to the Platform but may affect certain personalisation features.

9.1 77hub requires all registrants to declare their date of birth during the account creation process and to confirm that they are at least 21 years of age. KYC verification further confirms age through government-issued identity documents.

9.2 If 77hub discovers that personal data has been collected from an individual who is under 21 years of age, it will immediately close the relevant account, forfeit any balance in accordance with the Terms & Conditions, and securely delete the personal data of the underage user from its systems, except to the extent that retention is required by applicable law.

9.3 If you believe that a minor has registered on 77hub using false information, please notify us immediately via live chat or email so that appropriate action can be taken.

10.1 As a data subject under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal data held by 77hub:

10.2 Exercising Your Rights. To exercise any of the above rights, please submit a written request to the 77hub Data Protection Officer using the contact details in Section 14. Please include your full name, registered email address, and a description of the right you wish to exercise. 77hub may require identity verification before processing your request. We will respond within 15 business days of receiving a complete and verified request.

10.3 Right to File a Complaint. If you believe that 77hub has not handled your personal data in accordance with the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11.1 Some of the third-party service providers used by 77hub — including game content providers, cloud infrastructure providers, and KYC verification services — may process personal data outside the Philippines.

11.2 Where personal data is transferred outside the Philippines, 77hub ensures that such transfers are carried out in compliance with the Philippine Data Privacy Act, specifically Section 21 of RA 10173 and its implementing rules. This includes ensuring that the recipient country or organisation provides a comparable level of data protection, or that appropriate safeguards are in place such as contractual data processing agreements.

11.3 77hub will not transfer personal data to recipients in jurisdictions that do not provide adequate data protection without first implementing appropriate contractual and technical safeguards as required by the NPC.

12.1 The 77hub Platform may contain links to third-party websites or integrate third-party content — such as game interfaces from licensed game providers — that are governed by separate privacy policies. 77hub is not responsible for the privacy practices, content, or security of any third-party platform or service accessible through or in connection with the Platform.

12.2 This Policy applies solely to personal data collected directly by 77hub through the Platform. Users who interact with third-party services accessed via the Platform should review the applicable privacy policies of those third parties independently.

13.1 77hub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date of the current version is displayed at the top of this Policy.

13.2 Material changes to this Policy will be communicated to registered Users via email notification or a prominent notice on the Platform at least 7 days before taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

13.3 If you do not accept the revised Privacy Policy, you should discontinue use of the Platform and contact 77hub support to close your account before the amended Policy takes effect. The most current version of this Policy is always available at https://77hub.org/privacy-policy.

14.1 For any questions, concerns, or requests regarding this Privacy Policy, or to exercise your data subject rights, please contact the 77hub Data Protection Officer through the following channels:

• Live Chat: Available 24/7 from inside your 77hub account dashboard — the fastest route for general privacy enquiries. Please use the subject heading "Data Privacy Request."
• Email: [email protected] — for formal data subject rights requests, please include "DPA Request" in the subject line.

14.2 77hub aims to acknowledge all formal data subject rights requests within 3 business days and to provide a substantive response within 15 business days. Where a request is complex or involves a large volume of data, we may extend this period by a further 15 business days, provided we notify you of the extension and the reason for it.

14.3 National Privacy Commission. If you are not satisfied with 77hub's response to your privacy concern or data subject rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official website.